Need a longer isolator cable

[christopher16]

Hi I’ve just received my start up pack and connected my tv box however I need a slightly longer isolator cable, how do I go about getting one of these?  

[Adduxi]

Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.

Explain what you need.  You may have to have a manned install to sort this out.

[Daniel_Et]

Hi @christopher16 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Adduxi 👍

Regards,
Daniel