Named property not on elibility list

[Sycric]

Looking at getting virgin, it's recently been installed on my road, everyone is on there who have a number but none of the named properties.

I did the form about eligibility and it said it wasn't available, but my neighbor 2 secs from my drive can? 

Something is wrong here. Help?

[jpeg1]

Call VM sales on 0800 183 1234 and see if they can send a spotter to check your location. There could be a number of reasons why this has happened, unconnected with the numbering. 

[Matthew_ML]

Hey Sycric, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

It can take 14 working days to hear back if you have filled the form out.

Did you ring the number or above or do you need still need some help with this? 

[Sycric]

Hi, I did the forum initially and it just said not available. But as mentioned my neighbor can, same road no more than 10 steps from my drive. 

I'm happy to give the number a call, ultimately I want virgin and I cannot see any issue stopping me getting it other than the installers not acknowledging the houses existence. Even though they needed access to my other neighbors property to link it up, they aren't on it either haha 🤣.

[Sycric]

Spoke to a member of the team earlier and they are going to send a spotter, hopefully this resolves the issue.

[Sycric]

Hi, still haven't got anywhere on this.

Spotter was apparently going to be sent out, heard nothing.

My neighbour opposite side of a single track road gets 2GB broadband, while apparently I cannot get it.

One of my neighbours who also apparently couldn't get it, they had to access their property to get to the pole to service the street. I can't see how none of us are viable seeing the pole within virgin is in his garden...

[David_Bn]

Thanks for reaching out to us @Sycric, and I'm sorry to hear that there has been no movement on this one for you.

Check out the envelope in the top right hand corner for a private message from me and I'll seek to have an answer for you

Thanks,

David_Bn