Named property not on elibility list
Looking at getting virgin, it's recently been installed on my road, everyone is on there who have a number but none of the named properties. I did the form about eligibility and it said it wasn't av...
Forum Discussion
Hey Sycric, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.
It can take 14 working days to hear back if you have filled the form out.
Did you ring the number or above or do you need still need some help with this?
Hi, I did the forum initially and it just said not available. But as mentioned my neighbor can, same road no more than 10 steps from my drive.
I'm happy to give the number a call, ultimately I want virgin and I cannot see any issue stopping me getting it other than the installers not acknowledging the houses existence. Even though they needed access to my other neighbors property to link it up, they aren't on it either haha 🤣.
Spoke to a member of the team earlier and they are going to send a spotter, hopefully this resolves the issue.
Hi, still haven't got anywhere on this.
Spotter was apparently going to be sent out, heard nothing.
My neighbour opposite side of a single track road gets 2GB broadband, while apparently I cannot get it.
One of my neighbours who also apparently couldn't get it, they had to access their property to get to the pole to service the street. I can't see how none of us are viable seeing the pole within virgin is in his garden...
