My external junction box got damaged. Can I have it replaced?

[gilfillan0248]

My external junction box got damaged in a storm. Part of a wall fell on it and knocked it off the wall. My broadband is still working but I need to replace the cover. Can I do this myself or does it need a technician to do it?

[Tudor · Accepted solution]

Yes, will be replaced free by a technician. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[gilfillan0248]

Have contacted Customer Services now and a Technician is coming to replace the box. Thank you for your help.

[Matthew_ML]

Hey gilfillan0248, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I can see you've spoke to a member of the team since this post, did they manage to help at all?