Moving router to different part of the house

[shemsley1]

Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?

[newapollo · Accepted solution]

Hi @shemsley1 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Sabrina_B]

Hi @shemsley1 👋.

Thanks for reaching out to us and welcome to the community Forums, apologies for the delay in responding, I can see that @newapollo (cheers for the assist 😁) has offered you advice on how to get this done. Have you been able to reach out to our contact team regarding this?

Do let us know. 

Sabrina

[shemsley1]

Hi Sabrina,

Yeah I have called already and sorted out a technician to come and change it around for me.

Thank you