Moving my router

[spencermanning]

I wish to move my router from an upstairs room to downstairs 

[Tudor]

There will be. Non-fault call out fee of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kath_P]

Hi spencermanning, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

Moving the hub is something we can arrange for you. As mentioned by Tudor, there would be a £25 fee added to your next bill that's generated after the visit. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,