Moving house - service not working

[marcoss]

I just moved to a new house and I need the broadband service to work URGENTLY

I filled out the moving house form on Tuesday 19/12. They were supposed to get in touch with me 48 hours later, but they didn't.

I moved today, tried to install the hub, and I'm having a red light flashing, I'm guessing the service is not yet activated in the new address.

need help URGENTLY

ACC number [REMOVED]  

[MOD EDIT: Personal and private information has been removed from this post.]

[jpeg1]

Unfortunately for Virginmedia support, a promise of 48 hours is not a guarantee.

You may have to try calling them again.  Bear in mind that there will be a new account number at the new address. 

[Joseph_B]

Hey @marcoss,

Sorry to hear that this has been ongoing for you, have you been able to get this resolved or are you still having issues with your internet?

Joe

[marcoss]

still can't connect, it seems my account is still pointing to the old address.

[Gareth_L]

Hello marcoss.

Thanks for replying. 
Sorry to hear the service is still not working.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L