4 weeks ago
Hi there,
I know this has been posted before but all of the previous threads say to start a new conversation, so here it is.
I need to get my router moved from an upstairs bedroom to downstairs in the hall.
I see there is a £25 charge for doing this - I can't find any other way to action this other than via the forum.
Appreciate if someone could pick this up and PM me
Thanks
Tisme2
4 weeks ago
See this - calling it in is the correct way as this is a community discussion forum not a hot-line into VM - so...
_______________
There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
FINALLY… A VM person will pick this up on here and respond, but it can take several days for them to get here.
3 weeks ago
Hi @tisme2 👋
Welcome back to our Community Forums and thanks for your post.
I will be more than happy to help get an engineer visit booked for you so the router can be relocated.
There is a £25 charge for this type of work, correct.
Will pop you a PM 📩 now and we can go from there.
Hope to hear from you soon!