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Moving Router

umeshu96
Joining in

on ‎25-03-2024 10:32

Hello, I would like to ask a Virgin Media engineer to move my network access point and my router from livingroom to my office, which is from the east side of the house to the west side. I think the engineer may need to relocate cables, it won't be a small.job, will the price remain as same as 25 pounds?

Regards

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎25-03-2024 11:58

Hi @umeshu96 

The £25 non fault call out charge would still cover that work (it used to be £99).

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

on ‎27-03-2024 12:32

Hey umeshu96,

Welcome to the community and thanks for taking the time to post here on the forums. 

I have looked into this and can see that you have been able to arrange a visit to have your router removed and as newapollo advised the charge would be £25 for all callouts.

Kind Regards,

Steven_L

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