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Moving Hub router from room

Chamito
Joining in

Hello,

I want to move the router from the room where it was originally installed to a different room.

I understand there is a fee to be paid. How can this be arranged?

Thanks in advanced.

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Yes there will be a non-fault call out fee of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Daniel_Et
Forum Team
Forum Team

Hi @Chamito 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to arrange this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Tudor 👍

Regards,
Daniel