Move router to a different room

[Alo_rico]

Hello,

I would like to move the router to a different room. Would it be possible to arrange a visit with a technician to do it please?

Thanks in advance 

Alejandra 

[Jhep]

Hi, I need the same - we are having work done in the kitchen so I need to move the router into the lounge from the kitchen.

[jbrennand]

see this..

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There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent who can book it for you.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[Ayisha_B]

Hi @Alo_rico 👋

A warm welcome to our Community Forums and thanks for your post.

We can most certainly arrange this but there is a £25 non fault call out charge for this type of work.

If you are happy to proceed then please respond to my PM 📩 and I will arrange an engineer visit for you.

Thanks 🙂

[Ayisha_B]

Hi @Jhep 👋

Welcome and thanks for your post. 

I can most certainly arrange an engineer to come out for you too but again there is a non fault call out fee for this.

If you are happy to proceed, then do respond to my PM and I will get that booked in 🙂

[Ayisha_B]

Thanks for confirming the requested details via PM @Alo_rico 

I've booked a engineer for you to come out and have your hub relocated. You can find confirmation of the visit via your 👉 online account.

Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes! 🙂