Move hub / second box

[Hasbulla]

Hello Forum team 

can someone help me book this in, they can’t do it over the phone 

thanks 

[Tudor]

"they can’t do it over the phone "
YES they can, that’s the prime place for requests. Don’t be put of by customer services.

[Hasbulla]

Hi Tudor,

Wasn’t aware you’d tapped my phone line, are you a spy or just someone that hang around the virgin media community in their spare time?

[japitts]

---

@Hasbulla wrote:

Wasn’t aware you’d tapped my phone line, are you a spy

---

Interesting conspiracy theory, but alas not. No-one's tapped your phone line, this is a public internet forum open to anyone to read and post on.

This is primarily a user-community forum where VM staff support when peer-based help has been exhausted. @Tudor  is a user just like you or I. If you don't call back into CS as suggested, VM staff should respond in a day or so.

[Hasbulla]

I know, what I didn’t appreciate was the condescending response. 

I called CS, didn’t even get to DPA before I was transferred and the call dropped. 

Is that adequate enough to post on here without being questioned? 

[japitts]

I don't see any response such as you describe.

VM CS can be quite variable at times, and many first-time or inexperienced users may genuinely not know whether to believe what agents tell them or not.

I don't see anything wrong with what Tudor posted, but the staff should be along shortly in any case.

[Hasbulla]

Thanks for your input Japitts, it’s been invaluable. 

[Tudor]

I was just stating fact, if you don’t like it, that’s your prerogative. 

[Hasbulla]

Every single query / question on this community could probably be resolved over the phone. 

But why do people come here? Because sometimes it doesn’t happen. 

you assumed I’d not tried and sent a snarky reply, it added 0 value to my original question or the thread. 

You are literally spending your spare time on a broadband providers forums being smart with people that want genuine help, it’s a bit weird if you ask me. 

[japitts]

---

@Hasbulla wrote:

You are literally spending your spare time on a broadband providers forums being smart with people that want genuine help, it’s a bit weird if you ask me. 

---

Except for staff replies, every other user on this forum is spending their spare time responding to other users who want help. Myself included. Multiple other support fora - including many others I'm active on - have a very similar setup.

Many users on here could feel quite insulted by your comment. All of which detracts from the original query on this post that is pending a staff response, but could perhaps be some food for thought.