Missing external omnibox cover

[Mjstone]

The cover for my external omnibox is missing due to bad weather. The cables / connections are exposed. Can I please have a replacement cover so it can be repaired.

[Minty24]

Hi Virgin Media Team

I have the same issue, omnibox cover is missing, exposed cables. 2 people works from home, I wouldn't want any disruption to service due to missing cover.

Please could you arrange replacement cover.

Many Thanks

Sally 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kath_F · Accepted solution]

Hi Mjstone, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Kath_F]

Hi Minty24, 

Thanks for coming to the community and letting us know that you're also having an issue with your omni box. I have sent you a direct message as well to allow us to book an engineer for you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi Mjstone, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

Please let us know how the appointment goes. 😊

Take care.

[leemcdonald84]

Hello Team,

I’m having the exact same issue, would appreciate some support to get this resolved.

Thanks & regards,

Lee

[leemcdonald84]

Hello Team,

I’m having the exact same issue, would appreciate some support to get this resolved.

Thanks & regards,

Lee

[Paul_DN]

Hi leemcdonald84,

Thank you for reaching out to us in our community and welcome, sorry to hear your brown box cover is missing and that this is effecting your services, so I can arrange for this to be fixed/ replaced, I have sent an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.

[Paul_DN]

Hi leemcdonald84,

Thank you for joining me in a private chat and for clearing security, glad I was able to arrange a technician to replace your brown box cover, if you do need any further help/ support, please do not hesitate to reach back out.

Regards

Paul.