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Missing external omnibox cover

Mjstone
Joining in

The cover for my external omnibox is missing due to bad weather. The cables / connections are exposed. Can I please have a replacement cover so it can be repaired.

1 ACCEPTED SOLUTION

Accepted Solutions

Kath_F
Forum Team
Forum Team

Hi Mjstone, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F
Forum Team

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9 REPLIES 9

Minty24
Joining in

Hi Virgin Media Team

I have the same issue, omnibox cover is missing, exposed cables. 2 people works from home, I wouldn't want any disruption to service due to missing cover.

Please could you arrange replacement cover.

Many Thanks

Sally 

 

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Kath_F
Forum Team
Forum Team

Hi Mjstone, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi Minty24, 

Thanks for coming to the community and letting us know that you're also having an issue with your omni box. I have sent you a direct message as well to allow us to book an engineer for you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Kath_F
Forum Team
Forum Team

Hi Mjstone, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

Please let us know how the appointment goes. 😊

Take care.

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hello Team,

I’m having the exact same issue, would appreciate some support to get this resolved.

Thanks & regards,

Lee

leemcdonald84
Joining in

Hello Team,

I’m having the exact same issue, would appreciate some support to get this resolved.

Thanks & regards,

Lee

Hi leemcdonald84,

Thank you for reaching out to us in our community and welcome, sorry to hear your brown box cover is missing and that this is effecting your services, so I can arrange for this to be fixed/ replaced, I have sent an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.

Hi leemcdonald84,

Thank you for joining me in a private chat and for clearing security, glad I was able to arrange a technician to replace your brown box cover, if you do need any further help/ support, please do not hesitate to reach back out.

Regards

Paul.