Forum Discussion

Mjstone's avatar
Mjstone
Joining in
2 years ago
Solved

Missing external omnibox cover

The cover for my external omnibox is missing due to bad weather. The cables / connections are exposed. Can I please have a replacement cover so it can be repaired.
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi Mjstone, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
2 years ago

Hi Mjstone, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your omni box has it's cover missing. We can't send a replacement cover however we can arrange for an engineer to come and sort things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,