Missing cover for external cable box

[wallmount]

We are missing the cover for our external cable box. I'm presuming it's broken off as the clips at the bottom are broken and worn. I've since wrapped a bag around it so it's not exposed and getting drenched in rain. How can we get a replacement ASAP please?

Is there a VM rep here that can assist so I'm not having to run in circles..? I've attached a photo below for reference, thank you.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Steven_L]

Hello wallmount,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your omnibox cover.

I can arrange an appointment from here for this to be repaired by one of our engineers but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L