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Mega Volt Bundle with O2 SIM

kinodmer
Joining in

Hi,

I've been with Virgin 3 years, the last two 18 month contracts I was able to get the new customer bundle with the O2 sim.

This time I'm being told it's not possible at all, can existing customers not get this deal?

Thanks

 

[MOD EDIT: Subject title changed for clarity]

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

I don't know how you got a "new" customer deal the last time really.  Normally VM will not give existing users the new deals and the time scale is around 90 days from leaving to be a new user. 

There are some reports of using a partner to sign up as a new user to circumvent the 90 days?  However I've no hard evidence of this at all. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F
Forum Team
Forum Team

Hi kinodmer, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've had some issues when trying to do a package review. New customer discounts wouldn't be available on existing customer accounts so it's likely there was a matching discount suitable for your account when you renegotiated your price. 

If the team haven't been able to match it this time, this would be due to there being no matching discounts. We can have a look here to see what the best offer is though but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

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