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Barryedward's avatar
Barryedward
Joining in
2 years ago
Solved

Loss of broadband

Recently a neighbour was having BRSK internet installed. A technician was up a telegraph pole which connected to both my house and his with landline cables. Whilst this was happening I lost virgin br...
  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi Barryedward 

    Welcome to the community forums 

    Sorry to hear that you've lost services whilst there was work happening near you. 

    It's possible that works around your service cables may have caused the issue, but we wouldn't be able to confirm this for you. 

    How are your service at the moment? Are you still having any issues at all with them or have you received the support needed since then?

     

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Hi Barryedward 

Welcome to the community forums 

Sorry to hear that you've lost services whilst there was work happening near you. 

It's possible that works around your service cables may have caused the issue, but we wouldn't be able to confirm this for you. 

How are your service at the moment? Are you still having any issues at all with them or have you received the support needed since then?

 

  • Barryedward's avatar
    Barryedward
    Joining in
    2 years ago

    Thanks Carley, service has returned to normal since the incident.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Great to here this Barryedward 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).