on 17-01-2024 10:37
I need to move the position of my TV and router and so will need a longer splitter cable. I will also need to move the position of my second TiVo box. How do I go about this?
thanks in advance.
Answered! Go to Answer
on 17-01-2024 11:39
I believe VM can supply a 3 Mtr pre made cable for this. Any more than this, will need a tech visit. It's a standard £25 non call out fee. The tech will do any relocation you need and check the signal levels etc when finished.
If you wait here a day or two a VM Mod will pick this up and discuss with you directly.
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on 17-01-2024 11:39
I believe VM can supply a 3 Mtr pre made cable for this. Any more than this, will need a tech visit. It's a standard £25 non call out fee. The tech will do any relocation you need and check the signal levels etc when finished.
If you wait here a day or two a VM Mod will pick this up and discuss with you directly.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-01-2024 08:27
Hi @PaulWButler
Thanks for posting and welcome to the community.
Thanks Adduxi for the input, it will need a visit, so I'll send you a PM now.
Best wishes.
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on 19-03-2024 07:23
Hi John,we are now ready to have the internal (push in) extension cable from the wall to the new router and TV location. How can I arrange for a visit as soon as is possible as we want to put the cable underneath edge of a new carpet when it is fitted.
on 21-03-2024 15:53
Hi @PaulWButler thanks for your reply here - hoping you're well.
I can look to arrange this for you.
Please allow me to send you a PM so I can investigate further.
Kindly respond directly when you can!
Many thanks