Internet For New Single Dwelling House

[Norman213]

Hi there,

I am currently building a house in the back garden of anlother property and am looking to get the internet infrastrcuture set up. My electrician has said I need someone from Virgin to visit the site to advise on how the existing infrastructure will be ducted into the house. I've rang Virgin a number of times but haven't been able to get an answer on how to get someone to visit the site. Could you please advise on what department/number to contact so I can get an engineer to visit the site?

Any and all info would be hugely appreciated!

Cheers!   

[jpeg1]

You could try ringing Sales on 0800 183 1234 to see if they can send a spotter to look at the site. They will probably expect you to put in a duct from the new house to the road. 

[jpeg1]

Your builder may find this useful. 

https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/New-Build-Handbook-...

[Norman213]

Thanks Alessandro! I had seen that document but it looked like it was created in 2019 so not sure if all the information is still up to date? 

[jpeg1]

I'm not a VM employee but that is the link that they have used. 

[Matthew_ML]

Hey Norman213, thank you for reaching out and I am sorry to hear you are have been struggling to find the answer you need, also a warm welcome to the community.

Just to confirm this is the underground cable or the actually inside of the house? 

[Norman213]

Hi Matt,

Thanks for the reply! I'm not sure to be honest! It's a brand new build so it will be connecting to Virgin's infrastructure for the first time. My electrician says he needs to speak to someone from Virgin to understand how to "Duct" the cables from the road into the house. I have a Virgin engineer/installer coming out on Tuesday morning, will they be able to answer this question?

[Sabrina_B]

Hi @Norman213 👋.

Thanks for the update, can we ask, would this property have its own independent address or is it attached to an existing address that does not have Virgin Media services? Should it be a new property with a new address not only would we need to check on the infrastructure but also ensure that we can provide to that address and get it signed off.

Could you join me in a private message so that we can look into this further with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina