Installation

[Khu1]

I joined on the 16th October had my installation date changed 3 times October then November now December not getting anywhere when ringing no one can give me any answers why no one is coming out to do the pre installation work just keep saying it’s a 3rd party can anyone help 

[jpeg1 · Accepted solution]

This is quite normal I'm afraid, look through the forum and you will see many similar cases.

Keep a full record of all promises from Virginmedia, as you may be entitled to compensation when they finally install, or if they cancel it. 

[Tom_W1]

Hi @Khu1 thanks for your post here in the Community although we're sorry to hear of your concerns raised.

The help we may be able to provide could be limited, but please allow us to send you a PM so we can assist further!

Reply directly when you can.

Many thanks

[Khu1]

Thankyou for the reply 

[Khu1]

Any help I would appreciate thankyou 

[Sabrina_B]

Hi @Khu1 👋.

Could you please respond to the private message so that we can take a look into this with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina