Forum Discussion

Badgerone's avatar
Badgerone
Joining in
2 years ago

Re: Install no show

I was suppose to get broadband installed yesterday 15th between 1pm to 6pm no body turned up .No contact at all from virgin seems impossible to speak to any one in uk . So Iv lost half a days pay waiting in for them had no explanation .is this the service they provide normally should I bin or see what happens

3 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Call the Pre-installation and delivery team on 0800 052 1734 and ask what is going on -  open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Badgerone 

    Welcome back to our Community Forums and thanks for your post. 

    Our sincere apologies for the delay with your install.

    I'm going to pop you a PM and we can discuss the issue further.

    Thanks