Install no show

[Badgerone]

Was suppose to get installation yesterday 1pm to 6pm time slot no one turned up no communication from virgin at all is this the service they normally supply

[Badgerone]

I was suppose to get broadband installed yesterday 15th between 1pm to 6pm no body turned up .No contact at all from virgin seems impossible to speak to any one in uk . So Iv lost half a days pay waiting in for them had no explanation .is this the service they provide normally should I bin or see what happens

[jbrennand]

Call the Pre-installation and delivery team on 0800 052 1734 and ask what is going on -  open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

[jpeg1]

You will be due compensation for the missed appointment, and if you were told the service would be activated on that day you will be due further compensation for each missed day.

https://www.virginmedia.com/help/automatic-compensation

[Akua_A]

Hi @Badgerone 

Welcome to our community forums and thank you for your first posts. Sorry to hear your installation did not take place. We can understand the inconvenience and frustration caused. We want to look into this for you so we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Ayisha_B]

Hi @Badgerone 

Welcome back to our Community Forums and thanks for your post. 

Our sincere apologies for the delay with your install.

I'm going to pop you a PM and we can discuss the issue further.

Thanks

[Badgerone]

Virgin media have just cancelled my installation for the fifth time .Excuse the contractor they use who they explained they have no control over (they must do it for nothing then I suppose)who does the external works 

has not done there work it was explained to me as if it’s not there problem .so Iv lost 2 days pay so far waiting for the work to be done Iv just give up on this joke service .I can honestly say there customer service is worse than faulty towers wish I’d never picked up the phone to them

[Carley_S]

Our apologies @Badgerone that the installation has not been possible. It is sad to hear and for any inconvenience caused by this,. 

There are cases when it is not possible to install at a property, These can be due to permits, permissions, construction work needed and locality amongst a few others. 

We can only apologies that we've not been able to offer you services at this time. We do hope that in future we are able to provide a service to your property, until then we do wish you all the best with another provider.