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skinman620 · 4 weeks ago

I want to move my router to a new location in my house. I know this is a service offered but it is impossible to get anyone from VM on the phone and website little more than a doom loop - an immensely frustrating experience.

Can somebody from VM please help me to book an engineer visit to arrange this work.

Thank you

newapollo · 4 weeks ago

Hi skinman620

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit, probably longer at present due to the bank holiday weekend.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C · 3 weeks ago

Hi there @skinman620

Thank you so much for your post and welcome back to the forums, it's great to have you with us.

I am so sorry that you have struggled to reach us. I would be happy to look at arranging this with your via a private message. Just so you are aware there is a £25 call out charge for this.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.