I’ve never received WiFi this is all I’ve got it’s connected to my phone but never works What should I do

[Kirsty2248]

 

[jbrennand]

Firstly..... call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

They can advise

[-tony-]

come on john you can do better than that !!!! - ringing faults is unlikely to be helpfull - they will say its working 

to the op if thats a photo of your hub then its working and connected to the network - the white light says that - so the connection is either poor in that levels to the hub are in correct or [with respect] you are doing something wrong

if you can lig into hub post the levels and see if they are ok - if they are then - again with respect - its something you have wrong

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its the first time you have logged into hub it may ask a few extra questions about language and passwords

[Sabrina_B]

Hi @Kirsty2248 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear you are having issues with your home set up, from the image that you have sent, it would appear that everything is functioning. Could you please let us know if you are still facing issues or need further assistance.

Many thanks. 

[Kirsty2248]

Yes it’s still not working 

[Steven_L]

Thanks for coming back to us Kirsty2248, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L