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I need a landline and broadband installed for new home but address not serviceable

lucas7743
Joining in

I am trying to get a landline and broadband service for my daughter's new home but customer services have said her address isn't serviceable even though the postcode checker says 1Gb service is in the area. Most of the houses on her road are already on the drop down list but not her house. I know her house is about 30m from the road going round the estate but her home backs onto the main road with a different post code and the dwellings/homes which are part of the same building have their front doors on that road (in that post code) why cant a connection made to the rear of my daughter's new home?    Please see attached photo below.

 

LE18 1DZ 4 Two steeples Square connected to LE18 1DS  (146 Leicester Road).png

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

A VM person will respond here in a day or so.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Steven_L
Forum Team
Forum Team

Hey lucas7743,

Welcome back to the community and thanks for taking the time to post. 

I would be happy to take a further look into this for you with our expansion and network teams but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L