I Need a Virgin Media Wall Socket
Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. All the wall sockets I can see are for BT. Tried...
Forum Discussion
Advice here is to look outside.
You should see a double “shotgun barrel” type cable coming in from underground into a grey or brown “omni-box” or Dropbox. Cables come out from this and go round the walls or go straight through the wall in some cases. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed.
If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet.
Only box I can see on exterior of house is attached, can't see any "double-barrell" wires coming into the house bill.
The wires may have been removed by a previous owner. You will need to get a manned install to re-wire in the sockets etc.
You can phone this in, or wait here a day or two for a VM Mod to pick this up.
- Kath_P
Forum Team
Hi liamrich1996,
Thanks for your post and apologies to hear that you have no internal cabling. As mentioned above by Adduxi, we will need to change this installation to a manned install for you.
We can arrange this here but I will need to confirm some information with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
I also am having the same issue, please can I get some help on this!
Roryhoworth100 please raise a separate post. It’s difficult to process when there are lots on the same one. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
