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Hub 5 x flashing red light

Joining in

Came home to my broadband not working.  Red light flashing.   Reset the system  with reset button and internet comes back on for around 20 seconds (white light ) then flips back to red again.  Rang virgin ; escalated to tech team and now have to wait for a call back by end of day.  Work form home / no TV (sky glass ) and poor mobile signal area !!! All connections to router are undisturbed.   Any help ? 


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @chriski, thank you for your post.

We're sorry to hear about the problem you've been having 😔

I can see you received a call back shortly after you posted. What's the latest information you've been provided in terms of getting the problem resolved?

Please pop back to us at your earliest convenience.

Thank you for your support @Tudor 👍