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Hub 5.0

Joining in

Got new Hub 5.0 package and connected all up and not working. What a lot of tripe.


Very Insightful Person
Very Insightful Person

What isnt working... wifi?ethernet? both?

What is the Hub light(s) showing doing?

How long has it been switched on?  It usually connects straight away - but may be with a delay as the Hub updates all its firmware first.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Community elder


Settling in

I've had the hub5 since last autumn. My hub started playing up last Thursday, I was unable to utilise my route until the engineer came this past Tuesday. The issue was that I could only access the internet via the ethernet cable, however it kept dropping and picking up connection on my TV which is LAN Mode. In the end the engineer replaced our hub5 with a new one... on Wednesday it was working fine until I changed the password then it started doing the same thing as the last one until Thursday morning. As the hub was previously on the floor I decided to build a hang it on a shelf which required unplugging the device, now we are back to square one,  the white light is pulsating, The SSID isn't visible to any device and I can not use the ethernet. 

can someone help me figure out to stop the pulsating? I've tried everything regarding turning it off, unplugging and resetting. 

Virgin upgrade seems to be a downgrade....🙄

Very Insightful Person
Very Insightful Person

@IoTG190 please raise a separate post. It gets very confusing when you coat-tail onto another post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2