Hi - have a Hub 5.0 which is showing a solid white light, and whilst it seems to show a connection to the WiFi network, it says “no internet connection”
I’ve rebooted the Hub and checked all the connections, but am a bit stumped.
Ran a test on the kit and it just says there is an issue with our connection and to check back in 10hours. Work from home so this isn’t ideal!
Any suggestions most welcome - thanks in advance.
Connect to Hub 5 at http://192.168.0.1/ Check the connection Status / Upstream / Downstream tabs.
Login to the Hub 5 Admin menu. See if the the Internet is Online.
Check for a street level fault via : 0800 561 0061 ( an automated service )
Thanks - called the number and it says no connection issues, but haven’t been able to connect to the Hub 5 Admin - it just says the site can’t be reached
To reach http://192.168.0.1/ the mobile or laptop must not be using a VPN or Apple Private Relay
Hi - any VPN’s are disconnected and Private Relay is off on both iPhone & MacBook but can’t access the address on either - is there anything else I can try?
Try a pinhole reset of the Hub
With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.
Just to reply - the issue was with the Hub 5 so that’s been replaced and we’re now back fully online
