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How to cancel an engineer

Joining in

How on earth do I cancel an engineer appointment? I’ve spent an hour on app trying to do it but no luck! Keeps saying I do not have an appointment scheduled.


On our wavelength

That would indicate that there is no appointment to cancel. Sometimes customers book a tech appointment and only later do VM realise that the issue is a wider one, not specific to the customer who reported it, in which case they automatically cancel all related customer visits on the grounds they would be pointless.

If this is the case then it would be good if they could let you know, but if the app says that you have no appointments scheduled, then maybe that is their way of doing it?