How can I book an engineer to move my broadband and fix TV cable?

[markjeffery]

Hi,

I need to book an engineer to

1. Move broadband connection to a loft room (which already has a working Virgin TV cable going to it)

2. Fix downstairs TV cable which isn't working at all.

How do I do this? I tried calling 150 and got redirected to the web site, and the website hangs after I choose my broken TV.

Mark

[jbrennand]

See this....

_______

There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[David_Bn]

Thanks for reaching out to us @markjeffery, and welcome back to our Community Forums!

Sorry to hear of the issues with the TV, I'd be happy to pick this up, along with the relocation of the equipment request.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn