Old and frayed broadband cable
We have an white virgin media box in the corner of my bedroom and it runs around the room to my hub 5 while tidying up I notice the broadband wire that is connected to the box is very old and frayed and a bit loose and the connector looks very rotten to the core after all these years how do go about getting this looked at and checked i do get intermittent signals and the phone as well its been happening for a six weeks now but thought nothing of it
Hey Coye,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connectors and connections. We have looked into this and can see issues with your upstream power levels that would need an engineer visit to resolve. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
