Solved
Hidden fee when setting up broadband
This question has been asked and answered on this forum before, but the resolutions seem to be done privately in DMs. I registered with Virgin broadband and was offered a contract with a monthly fee...
If you are still within 14 days, phone in. Take the 'thinking of leaving us' option and say you are cancelling unless they remove the charge. Insist on getting the answer in writing.
But do you really want to tie yourself to a company that lies to you?
