Gone away form received

[mo_hammed]

Hello,

Instead of me receiving an email about the update on my upcoming router today, I’ve been emailed that a ‘Gone Away’ form has been received and would be reviewed in 48 hours.

This is not me and would like to receive my internet so I can work.

Thanks.

[VM-Jon · Accepted solution]

Hi @mo_hammed 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order. A gone away generally indicates that there is already an active account at the property. To be sure I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Fmiller789]

Hi Jon, I'm currently experiencing the same issue and would love some help ASAP. I ordered broadband a week ago and got a 'gone away' form and an email saying I would get a response in 48 hours. Never got a response and its holding up 5 people working currently. Any help would be appreciated. F

[VM-Jon]

Hi @Fmiller789 

thank you for reaching out to us here, of course, I will take a look at this for you to see what we can do to speed things along. I will send you a private message for some more details. Thank you

[anaweston0104]

We live in a flat and the people under us also have virgin we do not get have an account here so I would like my box to be sent thanks 

[Reece_MH]

Hi anaweston0104 👋

Thanks for posting, and welcome to the Forums.

Can you confirm whether you're looking to take a service with us, or can you expand further on what it is you're looking for?

If you're not a customer with us, and would like to discuss services, it'd be best to call our Sales Team on 📞 0800 183 1234

Thanks,