Forum Discussion

mo_hammed's avatar
mo_hammed
Tuning in
2 years ago
Solved

Gone away form received

Hello, Instead of me receiving an email about the update on my upcoming router today, I’ve been emailed that a ‘Gone Away’ form has been received and would be reviewed in 48 hours. This is not me a...
  • VM-Jon's avatar
    VM-Jon
    2 years ago

    Hi mo_hammed 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received your order. A gone away generally indicates that there is already an active account at the property. To be sure I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon

VM-Jon's avatar
VM-Jon
Problem sorter
2 years ago

Hi mo_hammed 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order. A gone away generally indicates that there is already an active account at the property. To be sure I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

  • Fmiller789's avatar
    Fmiller789
    Just joined
    2 years ago

    Hi Jon, I'm currently experiencing the same issue and would love some help ASAP. I ordered broadband a week ago and got a 'gone away' form and an email saying I would get a response in 48 hours. Never got a response and its holding up 5 people working currently. Any help would be appreciated. F

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      2 years ago

      Hi Fmiller789 

      thank you for reaching out to us here, of course, I will take a look at this for you to see what we can do to speed things along. I will send you a private message for some more details. Thank you

  • anaweston0104's avatar
    anaweston0104
    Joining in
    2 years ago

    We live in a flat and the people under us also have virgin we do not get have an account here so I would like my box to be sent thanks 

     

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi anaweston0104 👋

      Thanks for posting, and welcome to the Forums.

      Can you confirm whether you're looking to take a service with us, or can you expand further on what it is you're looking for?

      If you're not a customer with us, and would like to discuss services, it'd be best to call our Sales Team on 📞 0800 183 1234

      Thanks,