Glasgow area Internet has been down from 4am and still not fixed

[linoytu]

As title said, this issue hasn't been resolved from 4am to 2pm (as for now). We also received a "we fixed the issue" message 1hr ago. Is this some kind of a joke? I got a day off from work because of this as I work from home, but how I'll work tomorrow exactly since nothing is getting fixed and we receiving misleading info?

[jpeg1]

You can call 0800 561 0061 to find out if there is still a local fault. If nothing is mentioned there you will need to phone CS to report a fault.  VM doesn't have a fixed repair time but you will start getting some compensation after two days

[carl_pearce]

You need a backup connection when working from home as you can't rely on a residential connection with no SLA.

[Daniel_Et]

Hi @linoytu 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you've been having and the inconvenience it's caused 😔

How have things been since you posted? If you're still experiencing the issue, have you tried following the advice provided by @jpeg1?

You can also check your service status by clicking here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel