External cable box/protective cover

[PauLew]

There are multiple cables connections that have been installed at the block of flats I live in over the years to provide Virgin Media Broadband. 

The external cable junction box is untidy and not fitted/closed properly so there are loops of cable sticking out from it. (Photos attached below)

Additionally the protective cover over the cables running through the boundary wall has broken off and the cables between the pavement and the wall are exposed.

I have looked through the FAQs and not found, who I have to contact to have this resolved. I would be grateful if I could be contacted by the appropriate department or provided their contact details.

 

 

[Client62]

Try this ...

https://www.virginmedia.com/help/reportingdamage

[Jodi_S · Accepted solution]

Hi PauLew

A warm welcome and thanks for posting on our community forums. We can certainly help with this matter and arrange an engineer to come and replace the omnibox for you.

So, I can get this arranged for you, I will pop you over a private message to take some details. Please click on the envelope at the top of the page to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi PauLew

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Jodi.