Everything down, estimated fix time exceeded, medical issues.

[Milambar]

My internet, and phones all went offline at dead on the dot of midnight.

The service status checker says that Broadband and TV both have issues, but Telephones are working.

Telephones are not working, because they use the broadband (voice over ip). I have medical issues, and I knew when you foisted this VoIP rubbish on me, that it was going to cause problems.

I realise that no service can be guaranteed to be totally fault free, but putting all your eggs in one basket like this, well recipe for disaster. I know that the staff on here are unable to alter anything. Its just that I am paying £80, for one of your lowest tier packages, which is an exhorbitant amount, and many times more than most pay for the same service, and you can't even keep the damn thing working.

I am really glad I don't have any medical issues tonight that would require me to call out for help, because I would be unable to.

Just get it fixed. One very frustrated customer.

[goslow]

Were you offered an emergency backup line (EBUL) when you were switched to the phone-via-router connection?

If you need the phone for emergency medical purposes, and you do not have a mobile, this should have been explored with you at the switchover.

Page 36 onwards in the phone guide

https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf

[Client62]

Appears to have a mobile to have posted a gripe here in the absence of a VM service

[Daniel_Et]

Hi @Milambar, thank you for your post.

We're really sorry to hear about the problems you've been having and that you feel this way.

In order to discuss these matters with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel