Forum Discussion

Dialled in

3 months ago

Everything down, estimated fix time exceeded, medical issues.

My internet, and phones all went offline at dead on the dot of midnight. The service status checker says that Broadband and TV both have issues, but Telephones are working. Telephones are not worki...

goslow

Alessandro Volta

3 months ago

Were you offered an emergency backup line (EBUL) when you were switched to the phone-via-router connection?

If you need the phone for emergency medical purposes, and you do not have a mobile, this should have been explored with you at the switchover.

Page 36 onwards in the phone guide

https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf

Forum Discussion

Everything down, estimated fix time exceeded, medical issues.

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