Engineers came out but still no landline

[CAS4]

We had 2 Virgin Media engineers come out today as our cable had been cut. We have wi-fi, but no phone. I've just tried calling Virgin from my mobile, but have to wait another hour. We need an engineer to come fix this ASAP.

[CAS4]

We've just found that although we can watch live shows on our Tivo, if we try to watch catch up, we get a message saying "This show is temporarily unavailable" (code 603?) I've tried turning the hub off and resetting it. When I look on Virgin, it says we have a problem with our broadband.

[Kath_P]

Hi CAS4, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that a recent cut cable has resulted in no landline service. Checking here, we can see you've been in touch and a further appointment has been booked to get everything back up and running for you. 

Let us know how the appointment goes. 

Thanks,