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Engineers came out but still no landline

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We had 2 Virgin Media engineers come out today as our cable had been cut. We have wi-fi, but no phone. I've just tried calling Virgin from my mobile, but have to wait another hour. We need an engineer to come fix this ASAP.


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We've just found that although we can watch live shows on our Tivo, if we try to watch catch up, we get a message saying "This show is temporarily unavailable" (code 603?) I've tried turning the hub off and resetting it. When I look on Virgin, it says we have a problem with our broadband.

Hi CAS4, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear that a recent cut cable has resulted in no landline service. Checking here, we can see you've been in touch and a further appointment has been booked to get everything back up and running for you. 

Let us know how the appointment goes. 


Forum Team

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