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Engineer visit required

mc4590281
Joining in

on ‎18-03-2024 17:26

I have received my new quick start box with new equipment but I am unable to install it as I don’t seem to have the connection points in my home. How do I book an engineer visit asap ? 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎19-03-2024 00:13

Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Sabrina_B
Forum Team
Forum Team

on ‎21-03-2024 13:55

Hi @mc4590281 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with your recent install, we can see that you have reached out to our team, could you please confirm if your installation has now been completed by our team?

Thanks, 

Sabrina

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