Electrical power cable damaged by VM installation team.

[Preynol1]

I am not a VM customer but have now been without power for over 6hrs , with another 4hrs predicted by the national power team. Due to your fibre installation team severing my electricity cable digging up the pavement. 
I have not been able to work from home most of the day, cannot cook my evening meal and had to sit in dark without heating. 
I would like to talk to someone about compensation. 
please advise. 

[Client62]

Bon chance mon ami !

[goslow]

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@Preynol1 wrote:

<snip>
I would like to talk to someone about compensation. 
please advise. 

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I think it is probably quite likely VM will decline your request for compo. See below instead

https://www.energynetworks.org/customers/power-cut-compensation

[Jonny-M]

If the outage goes past 12 hours then compensation will be paid by your DNO, and they will likely get paid by Virgin Media's insurers.