Don't waste your time on the web chat

[gibenori]

I tried it as I'm coming up to renewal. First offer was my current package for £12 more a month and second offer was for the full works for £94. I very clearly told them what I want and Sky offer it for £40. The person didn't care, despite asking

[jpeg1]

You may get a better response by phoning in and taking the options for 'thinking of leaving us'.