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Aldian's avatar
Aldian
Tuning in
16 days ago

VM/02 are a waste of space

Honestly they've been getting worse and worse,  neither of my daughters have been able to access their emails for a long time only they didn't bother telling me because they thought i'd deleted them.

Eldest daughters is an NTLworld address and the younger daughters is a Virginmedia address,  i only found out this week that they haven't been able to access them since they were at UNI together whch they both finished last year.

No problem thinks i,  i'll just log onto my account on the laptop and set newpasswords etc.... only i can't do that anymore, but, as i noted their new passwords while changing them last time i find the ote and try logging in on both accounts but nope, can't do that they are both wrong i get either email or password is wrong and can i find a way to get in to sort them problem, don't be stupid this is Virginmedia/02, they don't care they just want your money!

Can anybody tell me how the hell i find the email addresses i have on my account, the account I pay for, the account i set up the email addresses on, the account that VM/02 are determined to make me close and move to another provider because they just don't give a damn and ringing the helplines are a waste of time when you can't understand a word the heavily accented "customer services" people are saying. 

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  • goslow's avatar
    goslow
    Alessandro Volta
    16 days ago

    If you log into 'My Virgin Media' on your primary account (the My VM account which allows you to see your bills, contract info. etc.) do you see your daughters' email addresses listed there as described below?

    Virgin.net access for non virgin customers | Virgin Media Community - 5593360

    If the missing mailboxes are listed there, they are still associated with your VM broadband account and it may be a case of updating security requirements to be able to access them. If they are not listed they have become orphaned from your VM broadband account.

    • Aldian's avatar
      Aldian
      Tuning in
      16 days ago

      you are a superstar, i can't thank you enough!

      I looked there but because the writing was so small on the manage other accounts i missed it.

      Thank you so much

      • goslow's avatar
        goslow
        Alessandro Volta
        16 days ago

        If they are linked to your account that is good (because it means they still exist) but you can no longer administer those mailboxes from your own primary 'My VM' login.

        Each VM mailbox now has its own 'My VM' login and each mailbox has to be administered through its own 'My VM' login.

        VM also now requires each VM mailbox to have a third party email address to run alongside it.