kenancirik
5 years agoOn our wavelength
Don't waste your time to Cancel via phone or chat !!!
Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat.
Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. So don't BS me with your stupid replies please.
I will just send them a notice letter then I will cancel the direct debit. Then I will make complain via ombudsman service.
I will never ever be a customer anything related with Virgin again for their stupid give up tactics. (dropped off 3rd time after 1 hour).
I hate you VM and branson...
Here is the adress:
Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;