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Do I need an engineer?

Joining in


I need help. If anyone can give me advice please. 

so start up package arrives and I've followed the instructions as per the booklet but still no Wi-Fi/internet. There is a red flashing phone on the hub. 

Can connect to Wi-Fi on my phone but there is no service when attempt to use said phone. 

connected the 360 tv but again no connection. 

called virgin and they said alls good from their end and I’m connected. But leave it for 24 hours, which I have done and still no change. 

do I need an engineer or can anyone give me advice. 

thanks in advance. 



Very Insightful Person
Very Insightful Person

Sounds like the cable is disconnected somewhere or the Hub is not provisioned.  I would get a technician out if this persists for much longer.  If you go to the Hub's admin page, it will show if the Hub is online or offline on the Status page.

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New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

Forum Team
Forum Team

Hi Smitc39

Thank you for your post, welcome to the Community Forums.

We're sorry to hear that you've had some issues with your service since getting everything set up.

I've popped you over a PM so I can take a look into this for you.