Forum Discussion

GoneBye's avatar
GoneBye
Hanging out
2 years ago
Solved

Did Yodel lose my equipment return ?

Hi VM,  Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I...
  • Joseph_B's avatar
    Joseph_B
    2 years ago

    Hey GoneBye,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear that you have been having this issue with your equipment returns, its something we could look into our side to see if there is anything we can do for you with regards to this. For me to do so I will be sending you a private message.

    Joe

GoneBye's avatar
GoneBye
Hanging out
2 years ago

Thanks Jonny-M. Yep, I'm keep all evidence of the return and web chat's etc.

Good tip, to keep an eye on the DD charges.

I also just contacted Yodel, who say that the VM returns are delivered on bulk, which is why their tracking never updates beyond 'Processed at National Hub'.

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey GoneBye,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that you have been having this issue with your equipment returns, its something we could look into our side to see if there is anything we can do for you with regards to this. For me to do so I will be sending you a private message.

Joe