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Delays in Quickstart delivery, but can't contact Virgin to cancel or change delivery date

boxhead792
Joining in

I ordered Broadband with a new hub yesterday (8th April). When signing up it said the Quickstart installation package would arrive within 5 working days. I got a confirmation email saying my package was on the way and would be delivered on 11th April. I have just had a new email saying they now can't deliver on that day, and the new delivery date is 20th May, 29 working days after order.

I have received my pre-contract information but no welcome email, so have no account number, therefore cannot contact virgin to change my delivery day or cancel. I work from home and would be without internet from 1st May when I move in, which isn't really manageable. Anyone know how I can get an account number and contact virgin about this?

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person


Call the Pre-installation and delivery team on 0800 052 1734 and see what they say

They are open from  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday - calling at 08.00 is the best time to get through quickly


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person


Call the Pre-installation and delivery team on 0800 052 1734 and see what they say

They are open from  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday - calling at 08.00 is the best time to get through quickly


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.