Delays in Quickstart delivery, but can't contact Virgin to cancel or change delivery date

[boxhead792]

I ordered Broadband with a new hub yesterday (8th April). When signing up it said the Quickstart installation package would arrive within 5 working days. I got a confirmation email saying my package was on the way and would be delivered on 11th April. I have just had a new email saying they now can't deliver on that day, and the new delivery date is 20th May, 29 working days after order.

I have received my pre-contract information but no welcome email, so have no account number, therefore cannot contact virgin to change my delivery day or cancel. I work from home and would be without internet from 1st May when I move in, which isn't really manageable. Anyone know how I can get an account number and contact virgin about this?

[jbrennand · Accepted solution]

Call the Pre-installation and delivery team on 0800 052 1734 and see what they say

They are open from  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday - calling at 08.00 is the best time to get through quickly