Delayed order
Upgraded my broadband from M250 to 1GIG on the 29th of November with a delivery date of the hub 5 for the 4th of December, as with most other people… this has been and gone and still not received the...
Forum Discussion
No automatic compensation is due here as there is no total loss of service and the higher bill shouldn't kick in until the new speed is in place. A courtesy gesture for inconvenience etc would seem appropriate though.
see here: https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
£6.10 per day if we don’t install your services on the promised day until installation’s completed
Whether a tech install or quick start - it's the same - you cant start the service without some sort of installation of their proprietary kit.