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chriswheeler's avatar
chriswheeler
Dialled in
3 years ago
Solved

Delayed installation

Installation was due start of January, it was delayed until end of Feb. Was told mid Feb that the install will be delayed again and wasn't given a date but was told it would be 4-6 weeks, 4 weeks lat...
chriswheeler's avatar
chriswheeler
Dialled in
2 years ago

This saga has now come to an end with the Communications Ombudsman confirming that the original provisional date wasn’t a provisional date. I will now be receiving the correct amount plus a good will gesture for the delay. 

The communication ombudsman clarified that because Virgin Media give a time slot that means it’s a committed install date despite them stating that it was a provisional date. The goodwill gesture is due to the delay in sending the deadlock letter and was to a value of £30. So over £900 in compo that I’ll receive. 

it was clear that this was only going to end in one way and I’m glad it’s now resolved. VM’s conduct during this whole process has been a disgrace and I would like people to know how much of a horrible company they are, please be wary if you choose to go with VM.

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    A good an just outcome for you. Well done for seeing it through and feeding back on here.

    From feedback about ombudsman cases on here, the ombudsman does not seem to be that consistent on how the 'provisional' date claim by VM is interpreted. For some it has been thrown out and for others the ombudsman has given it some consideration is assessing the compensation.

    Glad to hear that it was dismissed in your case.