Damaged box outside

[Luke99]

Hi

the box outside attached to my new house is broken - not the street green one, but the one attached to my external wall. How do I go about getting it repaired/replaced please. 

thanks. 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Adduxi]

Just to add - Please post a photo to allow VM to assess the damage. 

[CherylRoss]

KINGHORNE ROAD, DUNDEE, DD3 6PX - DAMAGED GREEN VIRGIN MEDIA BOX - HAD BEEN KNOCKED OVER. A MEMBER OF THE PUBLIC HAS CABLE TIED THIS TO THE FENCE BUT WILL NEED SOMEONE TO ATTEND TO REPAIR

[Kath_F]

Hi CherylRoss, 

Thanks for taking the time to contact us via the community about this. We'll get this fed back to the relevant teams however we do need to know the closest house number to the box and also a picture if you're able to upload one for us? You can attach the photo to your reply post. Once we have this, we'll raise this up. 

Many thanks, 

[Kath_F]

Hi Luke99, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the omni box connected to your house is damaged. We can arrange for someone to come and sort this out for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,